Contact Us / Returns / FAQ's


Contact Us: info@jamesascher.com

Returns: *JEWELRY & SALE ITEMS are FINAL SALE                                                              Regular Priced Item Returns are accepted within 14 days of shipping date IF unworn, with tags & in good condition. Please enclose your packing slip with your return so that you may be properly credited. Shipping via a trackable manner is suggested as items shipped to us that are not received are the responsibility of the Buyer & will not be refunded.  For returns questions, please email: info@jamesascher.com

Sizing: Varies from item to item as each item has a different designer. If unsure, feel free to email the address above for specific questions. All efforts are made to list as much sizing & product information for each item.

Pre-Order Items: Some best selling items are listed for sale before they are in stock. Every effort is made to relay this information to you immediately after purchase via email. Should you decide you no longer want your Pre-Order item, feel free to contact us at info@jamesascher.com and we will be happy to fully refund you and restock the item. Once we receive Pre-Order items, they are shipped to you via USPS 2-3 Day Priority Delivery and tracking information will be automatically sent to you from James Ascher. Should you have a question about your Pre-Order item, please contact us at info@jamesascher.com.